ACCEL Schools is seeking a detail-oriented customer service professional to coordinate transportation for a multi-city network of K-12 schools.

Description:

As a member of the Transportation Department, the Transportation Coordinator works with school Principals, transportation providers, parents, and regulatory agencies to ensure safe and efficient transportation for approximately 40 school locations. 

Daily tasks may include the following:

• Handle extremely heavy inbound/outbound telephone calls and email volume.
• Maintain communication with bus drivers/monitors, transportation vendors, parents, and school staff.
• Dispatch bus drivers/transportation vendors as needed for the purpose of ensuring that all routes are covered for the transportation of students.
• Inform school personnel and parents of practices (e.g. rules, regulations, laws, etc.) for the purpose of providing information for their follow-up action.
• Maintain a variety of manual and electronic documents files and records (e.g. student data, route changes, routing procedures, etc.) for the purpose of providing up-to-date information and/or historical reference in accordance with established administrative guidelines and legal requirements.
• Process a variety of materials (e.g. field trip requests, route changes, etc.) for the purpose of updating and distributing information, authorizing action and/or complying with mandated requirements.
• Respond to inquiries from students, parents, and/or staff (e.g. stop locations, schedule, state regulated policies, etc.) for the purpose of providing the necessary information regarding transportation services.
• Participate in meetings, in-service training, workshops, etc. as required for the purpose of conveying and/or gathering information required to perform job functions.
• Assist in the planning and preparation of bus routes; Assist with routing in providing drivers with the most current route, student information, schedules, maps, and directions.
• Assess incidents, complaints, etc. (e.g. safety issues, transportation routes, etc.) for the purpose of resolving or recommending a resolution to the situation.
• Prepare a wide variety of written materials (e.g. procedures, correspondence, memos, reports) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Presents information for the purpose of communicating information, gaining feedback and ensuring adherence to established internal controls.
• Maintain accurate rosters from transportation personnel
• Respond to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns.
• Perform other duties as assigned

Qualifications:

• Associate’s Degree or equivalent experience
• Minimum two (2) years’ customer service experience
• Minimum two (2) years’ office experience
• Excellent oral and written communication skills
• High degree of accuracy and attention to detail
• Proficiency in computer applications including; Outlook, Excel and Word
• Ability to maintain composure and job performance under stressful conditions
• Ability to work independently and contribute to a team
• Ability to work in a diverse community setting
• Ability to work a flexible schedule, including early mornings and evenings as needed
• Ability and willingness to travel locally 10% of time
• Possess own reliable transportation
• Ability to pass federal, state, and local background checks

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.